Refund & Cancellation Policy
There is no subscription to cancel. This page explains when credits are returned automatically and when we issue a refund.
No subscription, nothing to cancel
RevivePicture sells one-time credit packs. There is no recurring charge, so there is nothing to cancel; simply stop buying credits whenever you like. Existing credits stay in your account.
Automatic credit returns
If a restoration fails, times out or returns no image, the credit is put straight back into your balance. You are never charged for an unsuccessful restoration.
Refunds for unused credits
You can request a refund of unused credits within 14 days of purchase by writing to support@revivepicture.com from the email address on your account. We refund the unused portion of the pack at the price you paid, back to the original payment method.
Credits already spent
Restorations that were delivered are considered used and are not normally refundable, because the processing cost has already been paid to our AI provider. If a delivered result is clearly broken, contact us with the photo and we will re-run it or return the credit.
How long it takes
Approved refunds are sent within 5 business days. Depending on your bank, the money can take a further 5–10 days to appear on your statement.
Duplicate or unrecognised charges
Write to support@revivepicture.com with the date and amount and we will investigate and, where a charge was made in error, refund it in full.
Last updated: September 2026